The Touch Up Shop — Delivery & Pickup Policy

Thank you for shopping with The Touch Up Shop. Please review the following policy regarding how orders are fulfilled, shipped, and picked up. By placing an order with us, you agree to the terms below.

Online Orders Are Shipped Only

All orders placed through our website are fulfilled by shipping only. We do not offer in-store pickup for online purchases.

Because our products are custom-mixed and made to order, online orders are processed, prepared, and shipped directly to the address provided at checkout. Orders cannot be placed online and then collected in person at our facility or any retail location.

If you need a product the same day or wish to purchase in person, please visit us in-store and complete your purchase at the counter (see In-Store Purchases below).

Why We Don't Offer Buy-Online, Pickup-In-Store

The Touch Up Shop products are custom-made per order. Online orders enter a dedicated production and fulfillment queue that is separate from our in-store operations, and items are packaged for shipment as soon as they are ready. This workflow allows us to maintain quality and turnaround on made-to-order products, but it means online orders are not held at a counter for pickup.

In-Store Purchases

If you would prefer to buy in person, you are welcome to visit us and purchase directly at the counter. In-store purchases are rung up on site and taken with you at the time of sale, subject to on-hand availability. Please note that custom-mixed colors may require additional time to prepare even for in-store orders. If you'd like to ensure the product is available prior to coming in, please use our contact us form.

Location & Hours: CTI Industrial Supply 783 N Grove Rd, STE 102 Richardson, TX 75081 7:30am - 3:00pm CST

Processing & Handling Time

• Stock items: Typically processed and shipped within 5 business days.
• Custom-mixed colors and made-to-order products: Allow 10-21 business days for mixing and preparation before the order ships.

Processing time is separate from carrier transit time. You will receive tracking information once your order ships.

Shipping & Delivery

• Orders are shipped via FedEx, UPS or USPS to the address provided at checkout. We cannot accommodate requests for specific carriers at this time.
• Delivery timeframes depend on your location and the shipping method selected.
• Hazardous materials: Certain products (including aerosols and other flammable items) are classified as hazardous under U.S. DOT regulations and cannot be shipped by air. These items ship by ground service only, and expedited or one-day shipping is not available for them. Any expedited shipping fee charged on a hazardous item will be refunded.
• Please ensure your shipping address is correct at checkout. We are not responsible for delays or losses resulting from an incorrect address provided by the customer.

Order Changes & Cancellations

Because our products are custom-mixed and made to order, cancellations cannot be accepted once a custom color has been mixed or an order has shipped. If you need to make a change, please contact us as soon as possible after ordering, and we will do our best to assist before the item enters production.

Questions

If you have any questions about delivery, shipping, or picking up an order, please reach out to us and we'll be glad to help.