Returns

To be eligible for a return, your product must be unused and in the same condition as when you received it. The product must be in the original packaging to qualify for a return. All parts must be present to qualify for an exchange or return.

Returns

CTI Supply has a 14 day return allowance. You have 14 days from the time you receive your purchase to return an eligible item for a refund or exchange. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

Custom-Mixed & Color-Matched Paint

Please read this section carefully before ordering paint.

Our custom-mixed and color-matched paints are made to order for your specific request. Because a mixed color cannot be restocked or resold, custom-mixed, color-matched, and made-to-order paints are not eligible for return or exchange, except in the case of a verified error on our part (see Exchanges below).

About color matching: Custom paints are mixed to the color code you provide or that corresponds to your vehicle. Please note the following:

• Colors are matched to the manufacturer color code, not to the current appearance of your vehicle or surface. Over time, factory finishes change due to sun, UV exposure, weathering, and age, so a color mixed to the original code may differ in appearance from an aged or faded finish. This is normal and is not considered a defect.
• Color appearance can also vary between screens, lighting conditions, and surfaces, and between wet and cured paint. These variations are a normal characteristic of paint and coating products and are not grounds for a defect return.
• Providing the correct color code is the customer's responsibility. We are not able to accept returns for a color that was mixed correctly to the code provided but was not the code the customer needed.
• To avoid variation between batches, we recommend ordering enough product for your entire project at one time.

If you believe a color was mixed incorrectly relative to the code provided, please contact us at cs@CTISupply.com before use so we can review it. Do not apply the paint, as applied product cannot be assessed or returned. (Pens are excluded from this requirement as the barrel is not clear and color cannot be assessed prior to priming)

Eligibility for Returns

To be eligible for a return, your product must be unused and in the same condition as when you received it. The product must be in the original packaging to qualify for a return. All parts must be present to qualify for an exchange or return. Custom-mixed and color-matched paints are not eligible for return (see above).

Return Requirements

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
• Any item that is returned more than 14 days after delivery.

Refunds (if applicable)

Once your return is received, inspected and approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days.

Late or Missing Refunds (if applicable)

If you have been approved for a refund and do not receive your refund in the given amount of days, first check your bank account to verify. If your refund is still not present, contact your credit card company to confirm the length of time it takes for a refund transaction to be posted. Some companies may take additional time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at support@CTISupply.com

Sale Items (if applicable)

Generally, we do not refund sales or clearance items. Only regular priced items may be refunded. If an item comes to you damaged, contact customer service at cs@CTISupply.com to find out steps regarding a refund.

Exchanges (if applicable)

We only replace items if they are defective or damaged, or if a custom paint was mixed incorrectly relative to the color code provided. If you need to exchange your item, send us an email at cs@CTISupply.com and return your item to: CTI Returns, 783 N Grove Rd STE 101, Richardson, TX 75081.

Return Address

To return your product, you should mail your product to:

CTI Returns 783 N Grove Rd STE 101 Richardson, TX 75081

Shipping Cost

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.

Length of Time to Receive Return

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Tracking Your Return

Return tracking is the customer's responsibility. We encourage customers to send a message with their tracking information. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.